Terms And Conditions


Welcome to Customisable’s Terms And Conditions page.  If you’re not sure about who we are, let’s introduce ourselves.  Looking for Vinyl Stickers Near Me? We have a wide selection of HTV in a variety of colors, styles, and finishes. Our HTV is easy to use and produces high-quality results. Order your HTV today and start creating custom designs! Vinyl Stickers Near Me!

Don’t forget that we also sell a wide variety of HTVOracal VinylFaux leather, and other crafting goodies.  Our heat transfer vinyl and Oracal Vinyl is compatible with both Cricut and Silhouette machines.

So if you are still looking for Vinyl Stickers, then Customisable is the online store for you.

Terms and Conditions For Orders

By placing an order with us you will be deemed to have read, understood & agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should contact Darin@customisable.co.za

By placing an order via this website you are making an offer to Customisable.co.za to purchase the goods detailed in your order upon the terms described in your order.

Once you have placed an order we will send you a confirmation that your order has been received.  This is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Customisable.co.za for the sale of our products will only exist once an order has been accepted, processed and dispatched to you.

You agree that payment will be made within 24 hours after checkout and that your order will not be shipped or dispatched until the proof of payment has been  sent to lizl@customisable.co.za and the funds have cleared in our designated bank account.  If you would like your order sent overnight, we strongly suggest you make an instant EFT payment to avoid delays and disappointment. 

Once your order has been dispatched, the completion of the contract between Customisable.co.za and yourself takes place. We cannot fulfill any obligations due to the following reasons:

1.The product you ordered being unavailable from stock.

2.Our inability to obtain authorisation for your payment.

3.The identification of a pricing or product description error.

4. Customers who fail to reach any order criteria set out in the Terms & Conditions.


If there are any problems with your order, you agree to not post any comments of a disgruntled nature on any Social Media platforms. This includes but is not limited to hashtags, the brand name Customisable.co.za our social media handles and links.  And If you need assistance your first port of call will always be to Lizl@customisable.co.za.  Failure or breach of this term will result in legal proceedings being taken against you. 

We reserve the right to reject any offer of purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.


Customisable.co.za will not accept returns or be held liable for any returns whatsoever. Customisable reserves the right to reject any returns sent without consent and will further not be held liable for payment of returns.  We will liaise with and assist to the best of their ability, the customer if they have followed the terms and conditions held within this contract.

All refunds will only be processed as a credit within the online store and not as cash / vouchers / discounts or bank reversal.  You agree that by cancelling your money transfer or EFT, you also cancel your order with immediate effect.  

Customisable may, at the use of their own discretion, refund funds into bank accounts. However this will incur a 10% penalty of the full purchase price of the item / order (incl shipping), to cover banking fees and other transactional costs. 

Abandoned orders:  Any purchase made on our website and not collected within 30 days will be regarded as an abandoned order and no refund will be issued.  NO exceptions will be made.  Customisable will make all reasonable attempts to contact the purchaser via WhatsApp and email.  Failure to respond within 30 days will automatically deem your order to be abandoned. 

User Captured Information

The correct capturing of all order information, including shipping and billing address, contact details, contact names and email addresses lies in the hands of the user. Customisable will not be held responsible for the incorrect capturing of information. All orders or parcels that are sent incorrectly due to the incorrect capturing of shipping or billing addresses will be the responsibility of the user. This also includes the incorrect Pudo, PostNet and Courier Guy shipping information. Any costs incurred to re-route or re-send orders, due to incorrect information, will be at the expense of the user.

Registration and use of the website

Only registered users may order Goods on the Website.

To register as a user, you must provide a unique username and password and provide certain information and personal details to Customisable.co.za. Also, you will need to use your unique username and password to access the Website in order to purchase Goods.

You agree and warrant that your username and password shall:

  • be used for personal use only; and
  • not be disclosed by you to any third party.
  • For security purposes you agree to enter the correct username and password whenever ordering Goods, failing which you will be denied access.
  • You agree that, once the correct username and password relating to your account have been entered, irrespective of whether the use of the username and password is unauthorised or fraudulent, you will be liable for payment of such order, save where the order is cancelled by you in accordance with these Terms and Conditions.
  • You agree to notify Customisable.co.za immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take steps to mitigate any resultant loss or harm.

You agree to the following for our website:

  • By using the Website, you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.
  • You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorised Customisable.co.za representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).
  • Note that you may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.
  • You may not in any way display, publish, copy, print, post or otherwise use the Website and/or the information contained therein without the express prior written consent of an authorised Customisable.co.za representative.

Product Pricing & descriptions

Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.


  • Payment for all orders is at point of checkout. 
  • All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system.
  • The total cost of your order is the price of the products ordered plus cost of delivery.
  • You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.
  • If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
  • We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website.
  • We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.
  • We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold.

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under law you must:

1.Register by providing your real name, phone number, e-mail address, payment details and other requested information.

2. Be over 18 years of age.

3. Stipulate a delivery address.

4. Possess a valid credit or debit card issued by a bank acceptable to our checkout provider, or possess a bank account with enough funds to instant EFT to the bank details provided. 

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

No P.O. Boxes will be accepted and no informal settlement addresses. If you live in an informal settlement please contact lizl@customisable.co.za directly to arrange.  All other deliveries will be done through The Courier Guy or PostNet. Local pickup is at the address emailed upon checkout.

You will receive a confirmation e-mail with a tracking number once your order has been dispatched.

NOTE : The orders confirmation and Pudo codes are dependent on the correct mobile number being inserted by the user. Failure to input your correct contact details may result in the parcel not getting to you. If incorrect details were entered, you are liable for the re-booking fee.

We reserve the right to alter or change our delivery service at any time.


Customisable.co.za may, in its sole discretion, change any of these Terms and Conditions at any time. It is your responsibility to regularly check these Terms and Conditions and make sure that you are satisfied with the changes. Should you not be satisfied, you must not place any further orders on, or in any other way use, the Website.

Any such change will only apply to your use of this Website after the change is displayed on the Website. If you use the Website after such amended Terms and Conditions have been displayed on the Website, you will be deemed to have accepted such changes.


The contents of the Website, including any material, information, data, software, icons, text, graphics, lay-outs, images, sound clips, advertisements, video clips, trade names, logos, trade-marks, designs and service marks which are displayed on or incorporated in this Website (“Website Content”) are protected by law, including but not limited to copyright and trade mark law. The Website Content is the property of Customisable.co.za, its advertisers and/or sponsors and/or is licensed to Customisable.co.za

You will not acquire any right, title or interest in or to the Website or the Website Content.

Any use, distribution or reproduction of the Website Content is prohibited unless expressly authorised in terms of these Terms and Conditions or otherwise provided for in law. To obtain permissions for the commercial use of any Website Content contact us via email at Darin@customisable.co.za

Where any of the Website Content has been licensed to Customisable.co.za or belongs to any third party, your rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time and you agree to comply with such third party terms and conditions.


The use of the Website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the Website.

Whilst Customisable.co.za takes reasonable measures to ensure that the content of the Website is accurate and complete, Customisable.co.za makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of the Website or as to the accuracy, completeness or reliability of any information on the Website. If any such representations or warranties are made by a Customisable.co.za representative, Customisable.co.za shall not be bound thereby.

Customisable.co.za disclaims liability for any damage, loss or expenses, whether direct, indirect or consequential in nature, arising out of or in connection with your access to or use of the Website and/or any content therein unless otherwise provided by law.

Although Goods sold from the Website may, under certain specifically defined circumstances, be under warranty, the Website itself and all information provided on the Website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law.


Any views or statements made or expressed on the Website are not necessarily the views of Customisable.co.za, its directors, employees and/or agents.

In addition to the disclaimers contained elsewhere in these Terms and Conditions, Customisable.co.za also makes no warranty or representation, whether express or implied, that the information or files available on the Website are free of viruses, spyware, malware, Trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardise or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way.

You accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or your hardware or software, save where such risks arise due to the gross negligence or willful misconduct of Customisable.co.za, its employees, agents or authorised representatives. Customisable.co.za thus disclaims all liability for any damage, loss or liability of any nature whatsoever arising out of or in in connection with your access to or use of the Website.


This Website may contain links or references to other websites (“Third Party Websites”) which are outside of our control, including those of advertisers. These Terms and Conditions do not apply to those Third Party Websites and Customisable.co.za is not responsible for the practices and/or privacy policies of those Third Party Websites or the “cookies” that those sites may use.

Notwithstanding the fact that the Website may refer to or provide links to Third Party Websites, your use of such Third Party Websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third Party Websites or your reliance on any information contained thereon.

If you’re searching for Vinyl Stickers Near Me or Vinyl Stickers Near Me, then we have what you need at www.customisable.co.za