Privacy Policy

Welcome to Customisable’s Privacy Policy

1. This policy sets out how we handle your personal information if you’re a visitor to our Sites. It applies to www.customisable.co.za (the “Sites”).
2. When we say ‘we’, ‘us’ or ‘Customisable’ it’s because that’s who we are and we own and run the Sites.
3. If we say ‘policy’ we’re talking about this privacy policy. If we say ‘user terms’ we’re talking about the rules for using each of the Sites. The rules vary by product and each product makes them separately available and seeks consent to them separately to this policy.

The type of personal information we collect

1.  We collect certain information about visitors and users of our Sites.
2. The most common types of information we collect include things like: user-names, member names, email addresses, IP addresses, other contact details, survey responses, forum comments, content you direct us to make available on our Sites and web analytics data.

How we collect personal information

1.  We collect personal information directly when you provide it to us or automatically as you navigate through the Sites with Cookies.
2. We collect your personal information when you provide it to us when subscribe to a newsletter, email list, submit feedback, enter a contest, fill out a survey, or send us a communication.

How we use personal information

1.  We will use your personal information:
   1. providing you with services described on the Sites;
   2. carrying out technical analysis to determine how to improve the Sites and services we provide;
   3. monitoring activity on the Sites, e.g. to identify potential fraudulent activity and to ensure compliance with the user terms that apply to the Sites;
   4. managing our relationship with you, e.g. by responding to your comments or queries submitted to us on the Sites or asking for your feedback or whether you want to participate in a survey;
   5. providing general administrative and performance functions and activities; and

1. Where you give us consent:
   1. providing you with marketing information about products and services which we feel may interest you; and
   2. customising our services and websites, like advertising that appear on the Site – where this involves the use of cookies or similar technologies – in order to provide a more personalised experience.
   3. For purposes which are required by law.
   4. For the purpose of responding to requests by government, a court of law, or law enforcement authorities conducting an investigation.

When we disclose your personal information

1.  We will only disclose personal information to the following recipients:
   1. regulators and government authorities in connection with our compliance procedures and obligations;
   2. a third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity;
   3. a third party, in order to enforce or defend our rights, or to address financial or reputational risks;
   4. a rights holder in relation to an allegation of intellectual property  infringement or any other infringement; and
   5. other recipients where we are authorised or required by law to do so.

Marketing Choices regarding your personal information

1.  Where we have your consent to do so (e.g. if you have subscribed to one of our e-mail lists or have indicated that you are interested in receiving offers or information from us), we send you marketing communications by email about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself.
2. You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our Sites may not work properly in your case.

Cookies and web analytics

1.  When you visit our Sites, there’s certain information that’s recorded which is generally anonymous information and does not reveal your identity. If you’re logged into your account some of this information could be associated with your account. We’re talking about the following kinds of details:
   1. your IP address or proxy server IP address’;
   2. the domain name you requested;
   3. the name of your internet service provider is sometimes captured depending on the configuration of your ISP connection;
   4. the date and time of your visit to the website;
   5. the length of your session;
   6. the pages which you have accessed;
   7. the number of times you access our site within any month;
   8. the file URL you look at and information relating to it;
   9. the website which referred you to our Sites; and
   10. the operating system which your computer uses..

How you can contact us

1.  If you have any questions about this Privacy Policy, please email lizl@customisable.co.za

If you’re a user or visitor in the European Economic Area these rights also apply to you:

1. For the purposes of applicable EU data protection law (including the General Data Protection Regulation 2016/679 (the “GDPR”), we are a ‘data controller’ of your personal information.
2. You are also entitled to ask us to port your personal information (i.e. to transfer in a structured, commonly used and machine-readable format, to you), to erase it, or restrict its processing. You also have rights to object to some processing that is based on our legitimate interests, such as profiling that we perform for the purposes of direct marketing, and, where we have asked for your consent to process your data, to withdraw this consent as more fully described below.
3. These rights are limited in some situations – for example, we can demonstrate that we have a legal requirement to process your personal information. In some instances, this means that we may retain some data even if you withdraw your consent.
4. Where we require your personal information to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you, or to meet obligations placed on us. In all other cases, provision of requested personal information is optional.
5. If you have unresolved concerns you also have the right to complain to data protection authorities. The relevant data protection authority will be the data protection authority of the country: (i) of your habitual residence; (ii) of your place of work; or (iii) in which you consider the alleged infringement has occurred.

Don’t forget that we also sell a wide variety of HTV, Oracal Vinyl, Faux leather, and other crafting goodies.  Our heat transfer vinyl and Oracal Vinyl is compatible with both Cricut and Silhouette machines.

Both personal information and personal data have the same meaning in the context of this Privacy Policy.

Customisable Privacy Policy ,effective date 1 Jan 2020